Johns Home Appliance Center in Claymont, DE Open now

Reviews about Johns Home Appliance Center

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  April 29, 2019, by Doreen Weiss
  TERRIBLE REPAIR SERVICE! TERRIBLE CUSTOMER SERVICE! We had a brand new ice maker installed by John's 2 years ago. It stopped working recently. We called John's and a repairman came. He opened the freezer, took one look and said "before I even touch anything I can just look in here and see that this was installed improperly. This is the mess. Whoever did this didn't do a very good job." I presented him with my receipt from two years ago and he was shocked to discover that he was the person who installed it. He apologized over and over and over before finally delivering the bad news that I would need a whole new icemaker again. He explained that because it had been improperly installed, it had not been functioning correctly all this time and could not be repaired. He then went on to tell me "the good news is - it's cheaper now than when you bought the exact same thing two years ago. " He wasn't sure if he had repaired the icemaker or not but nevertheless I was charged $89.95 because he tried. The following day a representative from their company called to make sure she had the proper email address so they could email me information about purchasing a refrigerator. When I told her of my experience she went on to explain all the different ways that this wasn't their fault. They didn't manufacture the icemaker and I should've called a year ago when dripping first occurred - not that the outcome would've been any different. I would still have an icemaker not working properly because it was not installed properly, and both the product and service warranty had run out. They never even offered to make this right! Terrible repair service! Terrible customer service! Doreen Weiss